Amsterdam, Netherlands – September 14, 2023 – Agama Technologies (“Agama”), the specialist in video observability and analytics for service quality and customer experience understanding, today announced the release of version 9.0 of its video observability and analytics solution.

With version 9, Agama updates and improves almost every single aspect of the solution. New streamlined and powerful applications enable teams to gain insights even faster in every step of video creation, delivery, and consumption. Agama offers a single solution that enables service providers to simplify and consolidate their operational systems, reducing costs and complexity, while supporting them in providing the high-quality services that subscribers expect.

With broad support for ABR, IPTV and cable services, the Content Engagement Analytics capabilities have been enhanced to provide more powerful features such as improved overviews, filtering, and selection. These enhancements improve the user experience and enable marketing and commercial product managers to make more informed content decisions, both strategically and in their day-to-day activities, with a focus on subscriber engagement.

New and innovative player integrations – including multi-player technology apps, support for the new Google Media3 player and partnerships with the leading vendors of player SDKs and STBs – ensure that all modern platforms are supported now and in the future.

In the Analyzer product family, the workflow and user experience have been improved across the board with powerful new applications that will boost productivity.

Agama is also delighted to announce the capability to decrypt ABR streams with validated interoperability with leading DRM vendors.

With the technology partnership with Broadpeak, Agama can also offer visibility into multicast ABR streams, ensuring that every step of the service creation and delivery is made observable to enable leading video service performance.

“Real-time insights across the whole delivery chain and user base are vital for the video operations, product development, and management teams”, says Johan Görsjö, Director of Product and Engineering. “At Agama, we offer a unique observability solution that covers the needs of the service provider from content encoding to any subscriber device. “With the new capabilities such as mABR support, decryption of ABR content in the head-end, support for new consumer players, and extended analytics, we strengthen our position as the leading observability solution for video service providers.”


About Agama

Agama Technologies specialises in empowering video operators’ business processes with awareness and insights that can drastically lower operational costs and improve customer satisfaction. With extensive experience and an industry-leading solution for monitoring, analytics and visualisation of video service quality and customer experience, Agama helps operators to implement a data-driven way of working to assure optimal service quality, improve operational efficiency and increase customer understanding. Our solution empowers operations, product management, marketing and customer facing teams.

We have the privilege to work with more than 100 different service providers, network operators and broadcasters, including A1 Group, Altibox, Etisalat, KPN, Canal +, Sky UK, T-Mobile, TDC, Telenor and Vodafone.

The company is based in Linköping, Sweden, and is privately held. For more information, visit